FAQ

 How do I hire a dress?

1. Browse our collection of 500+ designer dresses from size 4-16.

2. Click the calendar on your preferred dress and ensure your event date is available.

3. For local customers, you can book in a complimentary Try On appointment in our store to guarantee a perfect fit.

4. Non local customers, select shipping at check out and ensure you keep the Security Authorisation product (automatically adds) in your cart. Please note, we currently are not offering deliveries during December 2021 and January 2022.

5. Newcastle residents who select pick up/drop, you will be required to to sign a waiver ensuring you will return the garment at the end of your hire period. Your card details are stored at your Try On appointment and that card will be charged should any T&C's be breached.

 

How long are hires/what dates should I select?

All our hires are for 4 days (longer times may be arranged). If you have an event on a Saturday, you should start your hire period on the Friday and it will end on the Monday. This means for postal orders, it will arrive by Friday (at the latest) and need to return it by 5pm on the Monday (all orders come with a returns satchel).

For Newcastle customers who elect pickup/drop off as their shipping method, you'll pick up your dress on the first day of your hire period and drop it off (into Goldie's secure dropbox at the back of our store) by the last day. 

 

What times can I access the dropbox?

24/7. For the safety of the residents that live above our store, a gate will be closed at various times blocking access to our dropbox. Please refer to the customer care card in your order to access instructions.

 

How does 'Try On's By Appointment' work?

Here at Goldie's we recognise every women has a different style, shape, event and size so we offer personalised Try On's by appointment at our store to ensure you find the perfect dress for your event.

Once we have confirmed your appointment time, come visit us at the store, browse through the collection and try on as many garments as you'd like. We have heels and accessories so you can visualise the outfit in full effect.

We always suggesting bringing any underwear you feel you'll wear on the day to ensure you know the fit is comfortable. 

After we find the perfect option, we can secure the date and finalise payment at the store or you can take the style name home and do it there. 

Customers should also be aware a $10.00 per person charge for regular appointments and $15 per person for Bridesmaids appointments occurs for Try On appointments that result in no bookings at the time of the appointment. Charged at the end of the appointment via the card on file.

To book in for a Try On appointment click here

 

Do I have to pay a bond?

No.

For security reasons, all postal orders will have to pay a one time security deposit fee of 0.50c

During this process the customers card details will be stored and charged if the dress is damaged or stolen while in the customers care. 

 

How do I secure a dress for my Try On appointment?

While we do our best to work around our weekly hires to ensure you have all options for your Try On Appointment, please be aware that not all garments will be available on one given day. 

If you have your heart set on a dress for your Try On appointment we suggest you do two things:

1. Mention this at the time of booking. We will take note and try our best to ensure it's available for your appointment. If it's out on a hire (or gets a last minute booking) we endeavour to let you know however customers are recommended to check the calendar for the dress they are after online to view it’s availability.

2. To ensure it's availability, we suggest you hire it for the event date prior to your Try On appointment. If you decide not to go ahead with the dress at your Try On appointment, we'll offer you a store credit for another garment.

We advise you visit the store a few weeks in advance to allow enough flexibility for all your options to be available and secure the date in the calendar before it's taken. 

 

It's the week of my event, have I left it too late to hire or try on?  

For local customers, definitely not! We often have women message us 1-3 days before their event. You are welcome to book in for a last minute Try On appointment and browse through our available dresses. 

Please note if your order must be shipped, you must order at least 5 days prior to the event to ensure your parcel arrives in time. Goldie's does not take responsibility for late arriving orders if we post an order after the postal timeframe. Goldie's cannot ensure and removes all responsibility for orders posted after this date to arrive on time.

 

What will happen at my Try On appointment?

Once we have confirmed your appointment, you'll receive a text reminder 48 hours prior. We try our best to space appointments apart so you have the entire store to browse but at peak times there may be other customers.

Try on as many dresses as you'd like and accessorise with Goldie's selection of shoes.

Confirm your event date and finalise payment in store or take the style name home and do it there.

 

I live in Newcastle, can I pick up instead of paying for shipping?

Yes!

Your order will be ready for pick up on the first day of your rental period and you must drop it back (into Goldie's secure dropbox) by the last day of your rental period. 

 

I don't live in Newcastle, can I still hire?

Absolutely!

Goldie's offers Australia wide shipping with Australia Post. Within your parcel you will receive a returns satchel to place your garment inside of for a stress free return.

We unfortunately currently do not offer Try On's for postal orders.

Please note, we currently are not offering deliveries during December 2021 and January 2022.

 

Is your showroom wheelchair accessible?

Yes!

 

What happens if I damage/ruin a dress while hiring it?  

We understand accidents happen however it is your responsibility to alert Goldie's if something happens to your dress whilst it's on hire. 

If your dress is damaged but can be repaired (wine spill, split of seem) you will be charged the recovery fees. 

If your free is damaged beyond repair, you are responsible to pay Goldie's the full RRP. You are also liable to pay any future loss of sales for the dress.

If your dress is damaged but fixable with a general dry clean, you will not be charged any additional fees.

 

Can I get a refund?

Please be very mindful when making a purchase on Goldie's, we unfortunately do not offer refunds for any orders. If you have made a mistake or changed your mind on an order, we will offer you a store credit to the value of your hire which can be used on an alternate garment. Store credits do not expire.

Please note store credits can only be attained for pick up orders if you contact Goldie's at least 3 days prior to your event date. 

If you event is cancelled or you wish you change your event date we cannot change the booking within 3 days of the event date. 

All bonds are 100% refundable, granted no T&C's are broken.

 

What happens if I don't post the dress back on the last day of the hire period?

It is crucial postal orders are returned in a timely matter. Each day a dress isn't returned after the end of the hire period you will be charged a $30 late fee. If your late return also interferes with another order, you will also be charged a second hire fee to cover the costs associated with that order. Your details are security taken at check out and will be charged accordingly. 

 

What are your opening days?

We operate by appointment Wednesday-Friday. You can book an appointment online anytime on our website